Privacy Policy
Last updated: 31-07-2024
This Privacy Policy describes how Sage Panacea Innovations Pvt Ltd ("Company", "we”, "our", or "us") collects, uses, and discloses your personal information when you visit or make a purchase from Goodlicks.
1. PURPOSE OF THIS POLICY
- To ensure that your privacy and choices are respected.
- To assure you that privacy and security are embedded in everything we do and is of utmost priority to us.
- To make you aware that we do not send you marketing communications unless you have asked us to. You can change your mind at any time.
- To ensure that we are committed to keeping your data safe and secure. This includes only working with trusted partners.
- To ensure transparency about how we use your data.
- To make you aware of your rights, and that we shall always strive to accommodate your requests as far as is possible, in line with our own legal and operational responsibilities.
2. Information We Collect
When you visit the Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
2.1 Device Information
- Examples of Device Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Website.
- Purpose of collection: to load the Website accurately for you, and to perform analytics on Website usage to optimize our Website.
- Source of collection: Collected automatically when you access our Website using cookies, log files, web beacons, tags, or pixels.
2.2 Order Information
- Examples of Order Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
2.3 Customer Support Information
- Examples of Customer Support Information collected: your name, email address, and any additional information you provide to us during customer support interactions.
- Purpose of collection: to provide customer support and improve our services.
- Source of collection: collected from you.
3. How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Website. Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).
4. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. Third Parties means Business Partners or affiliates with whom we have a business relationship. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Website--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
5. Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
6. Using Personal Information
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping, and fulfillment of your order, and keeping you up to date on new products, services, and offers.
7. Retention
When you place an order through the Website, we will retain your Personal Information for our records unless and until you ask us to delete this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
8. Your Rights
You may at any time review or change the information in your account or terminate your account by:
- Logging into your account settings and updating your account
- Contacting us using the contact information provided below
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Your Data Principal Rights
You may have the following data principal rights under applicable Indian data privacy laws:
- Right to Access: you have the right to access your data to confirm whether we process your personal information, how we process your personal information and to obtain a copy of that personal information.
- Right to Correction: you have the right to request the correction of inaccurate or misleading personal information, completing the incomplete personal information, or updating the out-of-date personal information about you.
- Right to Deletion: you have the right to request deletion of your personal information that we collected about you.
- Right to Portability: you have the right to receive your personal information, in a structured, commonly used, and machine-readable format and to have that information transmitted to another organization in certain circumstances.
- Right to withdraw consent: you have the right to withdraw your consent to process your Personal Information that you have provided to us.
Subject to applicable laws, we may charge reasonable fees for processing your data principal rights.
9. Data Security
We are committed to protecting your Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Data from unauthorized access, alteration, transmission and deletion.
The steps we take includes:
- Encrypting sensitive information when collecting or transferring, such as credit card details.
- Enforcement of data security safeguards to ensure the ongoing security, integrity, availability, and resilience of processing systems and services.
- Limiting physical access to our premises.
- Limiting access to the information we collect about you.
- Ensuring that our Business Partners have appropriate technical and organizational security measures to keep your personal information protected.
- As required by law, destroying or de-identifying personal information.
10. Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
- Noting your preferences at the time you register your account with the Application
- Logging into your account settings and updating your preferences.
- Contacting us using the contact information provided below
11. Contact Us
For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at: info@sagepanacea.com
