Shipping Policy
a) Delivery Time
Your products will be delivered within 5-7 working days from the date of dispatch. Delivery times may vary depending on your location and the availability of the courier service. We strive to meet these delivery times, but please be aware that unforeseen circumstances may sometimes cause delays.
b) The estimated delivery time may vary by state. Working days are calculated excluding Saturdays, Sundays, and holidays. Delivery may be delayed due to logistical issues.
c) During Sale events, dispatches may be delayed due to increased order volumes. We aim to dispatch all orders within a maximum of 4 days from the order date.
i. Error in Address
Once an order has been shipped, errors in the shipping address cannot be corrected. Sage Panacea Innovations Private Limited will coordinate with the courier service providers to resolve the issue; however, if the order is rejected, lost, or destroyed due to an error in the shipping information provided by you, Sage Panacea Innovations Private Limited cannot issue a refund or credit of any kind. If the error causes the order to be returned to Sage Panacea Innovations Private Limited, the return shipping cost will be deducted from the product cost, and the remaining balance will be credited to your bank account.
ii. Customer Refusal
If a customer refuses a product or order for any genuine and authentic reason, the product must be returned to Sage Panacea Innovations Private Limited's warehouse in good, resalable condition. Sage Panacea Innovations Private Limited will refund the product cost to the customer after deducting the reverse shipping and handling costs.
iii. Package Loss
It is very rare for a domestic order to get lost, but sometimes it may happen. When your order is lost, please report Sage Panacea Innovations Private Limited through Email: info@sagepanacea.com with the details of location & tracking details. Sage Panacea Innovations Private Limited take every possible step to help resolve this matter.
iv. International Shipping
All of Sage Panacea Innovations Private Limited orders are shipped internationally from Pune, India to your provided shipping address.
Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees.
Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned to our fulfillment center in an undamaged and resalable condition. A refund will not be issued against this order. In addition, if Sage Panacea Innovations Private is billed for the cost of the return shipment due to restrictions, you may be responsible for that cost, too.
v. Payment Methods
We accept the following payment methods:
a) Credit card (MasterCard, Visa)
b) Debit card (MasterCard, Visa)
c) Cash on Delivery (COD)
d) UPI (e.g. Google Pay / PAYTM / PhonePe)
vi. Jurisdiction
Any disputes, legal actions, or legal matters related to this website or the products of Sage Panacea Innovations Private Limited shall be addressed exclusively within the jurisdiction of Pune courts.
